Returns / Exchanges

Returns

MiaSadira Hair maintains a very high level of quality assurance. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Under federal law, used human hair products cannot be returned due to hygienic reasons. Please consult a professional stylist when chemically processing the hair. We are not responsible for chemical processing, coloring, cutting, or texturizing done to any of the hair by our customers.

*Due to the nature of our products, all sales are final unless deemed refundable by MiaSadira-Virgin Hair Extensions, LLC. 


Exchanges-ONLINE CUSTOMERS ONLY

We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern; the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be advised, if you are dissatisfied with the color or texture or if the company has made a mistake with your order you must contact us within 2 calendar days of receiving your package to qualify for an exchange however, hair must be in its original state. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft, bundle or processed) in any way. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees. You must contact customer service to request a return label be shipped to you and we will do our best to meet your request based on the inventory available. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. No refunds will be permitted. If you are still dissatisfied with the color or texture of your purchase, any future returns must be done at your expense.


In the Rare Occurrence of a product defect, the policy will be as follows:

There is a 10-day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact an MiaSadira Representative at customercare@miasadirahair.com and notify them of their issue or concern. The hair must be removed and the entire purchased amount must be returned for the quality assurance process to begin. Customers should contact Customer Care to request a return label. Note that perming, coloring, rinsing, lifting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If MSVH verifies and agrees that the product is defective in any way,

MiaSadira will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. MiaSadira will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. Otherwise the customer will receive a $9.95 credit towards another shipping option. If MiaSadira does not validate the product defect issue, we will return the item in question to the customer (via ground) at our expense without an exchange of product.

We understand the costs of having to remove the extensions may be significant. As such, MiaSadira will gladly provide a credit of $50 to the customer towards a future MiaSadira Hair online or in-store purchase if, and only if, the product is determined by MiaSadira to be defective. This policy is effective 05/01/2013. Any customer that has hair deemed defective that is replaced on or after this date will receive a $50 voucher that can be used with phone or online orders only. Customers have one year to redeem the voucher.