In the Rare Occurrence of a product defect, the policy will be as follows:
There is a 30-day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact an MiaSadira Representative at email@example.com and notify them of their issue or concern. The hair must be removed and the entire purchased amount must be returned for the quality assurance process to begin. Customers should contact Customer Care to request a return label. Note that perming, coloring, rinsing, lifting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If MSVH verifies and agrees that the product is defective in any way,
MiaSadira will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. MiaSadira will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. Otherwise the customer will receive a $10 credit towards another shipping option. If MiaSadira does not validate the product defect issue, we will return the item in question to the customer (via ground) at our expense without an exchange of product.
We understand the costs of having to remove the extensions may be significant. As such, MiaSadira will gladly provide a credit of $50 to the customer towards a future MiaSadira online purchase if, and only if, the product is determined by MiaSadira to be defective. This policy is effective 01/01/2017. Any customer that has hair deemed defective that is replaced on or after this date will receive a $50 voucher that can be used with online or in-store orders only. Customers have one year to redeem the voucher.